# Troubleshooting

<details>

<summary>The <code>createPasspointProfile()</code> or <code>createWPA2EnterpriseProfile()</code>returns success but I'm not able to connect to the network</summary>

Assuming the network is configured correctly to support WPA2-enterprise and / or passpoint (check before proceeding), to follow this steps:

* In the Android device, disable "autoconnect" to all the wifi networks nearby you
* Switch off the wifi, wait 5 seconds, switch on the wifi
* You should connect automatically to the WPA2-ent or Passpoint network&#x20;

</details>

<details>

<summary>I/Cloud4WiSDKWiFi: Failed while adding to C4WIMobileSDKContentProvider: Unknown URL content://xxx.yyy.zzz/wifi_profiles</summary>

In the console logs you get this message

`I/Cloud4WiSDKWiFi: Failed while adding to C4WIMobileSDKContentProvider: Unknown URL content://xxx.yyy.zzz/wifi_profiles`

It is a warning returned by Android and refers to the feature of interlinking apps.

If you don't use the interlinking apps feature can ignore the warning.

</details>


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